This website is published by Oasis Shadrin Group (under the brand Bonjour), owner of the website and the domain name. The address of our website is: https://bonjourpetfood.com
Who are we?
Company information
Oasis Shadrin Group (under the brand Bonjour)
Oasis Shadrin Group | BP41 – 6101 Junglinster
Email: contact@oasis-shadrin.com
Director of publication: Mr. Olivier Schimpf
Hosting:
This website is hosted by HOSTINGER, whose registered office is located at:
HOSTINGER INTERNATIONAL LTD, 61 Lordou Vironos Street, 6023 Larnaca, Cyprus.
A personal data item refers to any information relating to an identified or identifiable natural person (the data subject). A person is considered identifiable if they can be identified, directly or indirectly, in particular by reference to an identification number or to one or more specific elements relating to their physical, physiological, mental, economic, cultural, or social identity.
Use of personal data collected from this website
Below is a list of the personal data we collect from users and visitors of our website, depending on the situation.
This includes personal data such as name, email address, and any other information transmitted via the contact form, personal account preferences, as well as technical data such as cookie information.
Not all personal data is created solely by your interactions with our website (for example, through the contact form). Some data is also generated by technical processes such as cookies or the integration of third-party services (see below).
To better understand the data processing carried out by Oasis Shadrin Group, under the brand Bonjour, please review the information below:
| Types of data | Purpose of processing | Legal basis | Retention period |
| First and last name Email address Internal processing code enabling customer identification Information requests, contractual relationship history, sales origin, correspondence with the customer, identity of persons in charge of customer relations | Newsletter management Commercial prospecting Responding to information requests Information about products, services, and promotional offers | Legitimate interest of the company and active consent of the user | 3 years |
Contact forms
The information collected via these forms is recorded in a computerized file by Oasis Shadrin Group, under the brand Bonjour, in order to respond to customer contact requests by our sales teams and to plan the sending of promotional and informational emails. The legal basis for processing is the active consent of the user and the legitimate interest of the company.
The collected data will be communicated only to the following recipients: the marketing department, administrative services, and the sales department.
The data is retained for a maximum period of 3 years if no commercial relationship is established.
Cookies
This subsection lists the cookies used by our website.
Embedded content from other websites
Articles on this website may include embedded content (for example: videos, images, articles, or content published on social networks). Embedded content from other websites behaves in the same way as if the visitor were visiting that other website directly.
These websites may collect data about you, use cookies, embed third-party tracking tools, and track your interactions with this embedded content if you have an account and are logged in on their website. For more information, please refer to the legal notices and privacy policies of these websites.
Statistics and audience measurement
To measure the audience of our website, we use the third-party service Google Analytics, which may place a cookie in your browser to identify future visits you may make to the site and thus distinguish new visitors from returning ones. The information collected by this third-party tool does not allow us to identify you personally.
The administrators of our website can view these anonymous visit statistics. Please note that our hosting provider also collects anonymous statistical data to measure the overall audience of our website for its own analyses, server security monitoring, and, where applicable, billing for bandwidth usage by visitors.
The lifespan of a login cookie ranges from two days to one year. If you check “Remember me,” your login cookie will be retained for one year. If you delete your browser cookies, the login cookie will be deleted.
Website access security tool (third party)
Security audit logs containing connection and activity information on the website are stored in the cloud. These logs include the IP address and, if provided, contact information linked to forms. This data is stored for 30 days to 12 months for security reasons.
Similarly, another third party responsible for storing so-called “cache” data retains this data in the cloud for 7 days via a CDN. This data may include: IP address, referrer, connection location, and internet service provider.
Use and transmission of your personal data
When you use a contact form on this website to send us information, it is stored in our email system. By default, we do not share your personal information with anyone. However, we may use it when we are actively working on your file following a commercial relationship, without any direct link to or existence on this website.
Your rights regarding your data
If you have sent a message via a contact form on this website, you may request to receive a file containing all the personal data we hold about you on this website, including the data you provided. You may also request the deletion of your personal data. This does not include data stored for administrative, legal, or security purposes.
Transmission of your personal data
The server hosting our website is located in France. As such, any data hosted on this website concerning you is stored within the European territory. However, although the relevant service providers are subject to and governed by applicable rules within the European Union, your information may transit outside the European Union.
European data protection law requires that data of European residents transferred outside the European Union be protected under the same conditions as if it were in Europe.
Accordingly, statistical tracking data (via Google Analytics) is transferred to secure processing and storage servers that may be located anywhere in the world (so-called “cloud” technology). Likewise, data sent via a contact form—known as transactional emails (Mandrill system)—passes through secure servers that may be located anywhere globally. This service does not store the content of messages sent but keeps a record of their transmission (sender address, dates, and times).
Finally, messages sent by visitors via contact forms are checked using an automated spam detection service (Google CAPTCHA). This service may analyze your IP address and your behavior while completing and submitting the form solely to prevent spam messages from being sent to us.
Contact information
To contact us, please refer to the contact page of the website.
Additional information
How we protect your data
Access to the website administration involves several connection-related protection and alert mechanisms. Only website administrators have access to data (referred to as “logs”) related to contact forms. In addition to a password management policy with a number of characters exceeding recommended standards and complying with security best practices, administrators have limited access secured by two-factor authentication.
The system and features of the website are updated several times per month to ensure the most recent and secure configurations.
Third-party services that provide us with data
If your website receives user data from third-party sources—including advertising sources—this information must be included in the section on data received from third-party sources in your privacy policy.
This website is subject to Luxembourg law.
Bonjour undertakes to comply with all Luxembourg laws and regulations governing the operation of an Internet website. Please note that the confidentiality of correspondence is not guaranteed on the Internet, and it is the responsibility of each Internet user to take all appropriate measures to protect their own data and/or software from possible viruses circulating on the Internet.